We understand that you may have questions about why we require you to provide identification. Below, we've compiled a list of questions you might ask to help clarify the importance of this process.
Why do I need to provide my ID?
For Verification: Your ID is used solely for identity verification during account creation and Know Your Customer (KYC) verification processes. We adhere to strict privacy and data protection policies, and your information is handled securely.
Security: Verifying your identity is key to maintaining the security and safety of our platform. It helps prevent fraudulent activities, protects your account, and ensures a trustworthy environment for all users.
2. What information is collected from my ID?
Minimum Necessary Information: We collect only the necessary information to verify your identity, such as names, photos, and relevant identification details. We do not store or export any sensitive information.
3. Can I use the platform without providing an ID?
No, providing your ID is a mandatory step to successfully creating and using an Onafriq account. This ensures the integrity of our user community and helps prevent misuse of our platform. Failure to provide the required identification results in limitations on your account access.
4. Is my information kept confidential?
Strict Confidentiality: Yes, your information is kept confidential and is not shared with third parties without your explicit consent. We prioritize the privacy and security of our customers and adhere to legal and ethical standards.
Advanced Security: We use encryption, secure data storage, and access controls to protect your information. Our goal is to provide a safe and reliable platform for all users.
5. How often do I need to verify my identity?
Typically, you only need to verify your identity once in two stages: personal and business. Once passed, you have full access to the platform; however, Onafriq reserves the right to request additional documentation if necessary, including but not limited to licenses, invoices, or other valid government IDs, in line with our due diligence policies and/or regulations. This is to ensure that the information on your account remains accurate and up-to-date.
6. What happens to my ID after verification?
Data Retention: Once your identity is verified, we retain the minimum necessary information as required by law. Rest assured, we follow strict data retention policies to protect your privacy.
Note: Any request for ID verification will come from our official communication channels. Be cautious of phishing attempts, and only provide your information through secure and verified methods.
We hope this article provides more clarity on why we require your ID. If you have any further questions or concerns, feel free to contact our support team via any of the following options:
Our chat box is in the bottom-right corner of the website.
Alternatively, you can get in touch by emailing us at [email protected].
Our support team is available live Monday - Friday from 8 a.m. to 5 p.m. EAT to assist.
Thank you for choosing Onafriq!