Everyone forgets their PIN from time to time. We've made it easy to reset when you do. Just follow the steps below.
From the login page, click on the ‘Forgot PIN’ button.
Enter the phone number that you registered with Onafriq and click ‘Next’.
You will receive a 6-digit code sent via SMS to your number. Enter the code on the verification page.
Answer the security questions that you set, then click ‘Next’ to choose your new PIN.
Set a new PIN and click the Finish button.
If you have also forgotten the answers to your security questions, then you will have to reach out to us via the chat box or via email at [email protected].